Business automation software development continues extending and widening the range of solutions used for the purpose of automating day-to-day business processes and enhancing the overall companies productivity. The business automation trends are changing and evolving from year to year helping companies to choose suitable solutions for their goals and requirements. We have prepared a fresh compilation of the business automation technological trends that are expected to be brought into businesses in 2022. Some of them are already known and recognized but the way they can be used within companies has changed. 

Moreover, businesses are not looking for market-available solutions. They mostly prefer developing custom internal software systems which can be integrated with various other solutions, devices, and innovative technologies. 

Intelligent decision-taking

All business decisions have to be based on the recommendations provided by the company analyzed data. Intelligent decision-taking becomes a must-have tech trend in 2022 aiming to implore the vital decision taken by humans. Implementation of decision intelligence ( artificial intelligence, augmented analytics, etc) allows collecting and analyzing real-time business data providing valuable insights and recommendations for the following steps. 

Hyper automation trend

Hyper automation entails maximum digitalization of business day-to-day operation for the purpose of enhancing the overall company productivity. These tech trends defined by Gartner remain in demand since 2021. However, it is going to be a little bit transformed in 2022. If hyper-automation implies implementing various software solutions, then it means adopting innovation like artificial intelligence, robotic process automation, machine learning, computer vision, etc. By automating the internal processes, companies are able to predict and manage potential risks, forecast the outcomes and revenues thereby increasing the conditions of work and employee experience. 

Digitalization of human resources departments

For the past several years human resources have been digitally transformed by automation of daily operations and processes decreasing the paperwork, manual way of things, and loads from HR managers. HR departments collect and store information about each employee within a company – contact information, payrolls, personal development plans, vacations, sick leaves, requests, and so on. Processing all of these things manually could take plenty of time instead of executing other work tasks. Thus, human resources have started adopting robotic process automation to store all employee information within a single database that is easy to access and change. Along with managing internal processes, RPA helps with finding and screening potential applicants for job positions to shorten the recruitment process and make it effective.

AI-powered document processing

Artificial intelligence and machine learning have great potential in digital transforming businesses. Although, the cost of implementing innovations is not affordable for the majority of companies that are willing to adopt these technologies. In 2022 AI is expected to be used for document processing eliminating the need for human resources to read all needed documents to find out valuable business data and insights. Thus, businesses should implement ML-powered document understanding tools that provide accurate documents analysis without engaging additional resources and employees. 

Chief sustainability officers to hire

The tendency of businesses to go green is gaining momentum. Being eco-friendly and implementing the ease of saving natural resources become a real trend in business automation. Companies hire separate specialists that are named Chief Sustainability Officers (CSOs) that are responsible for integrating the automation tools that are capable of dressing the use of energy by lowering the usage of data centers, converting all papers into digital data to decrease the use of paper documents. So business automation is needed not only for internal benefits but only to care about the environment and try to prevent its damage.

The connected employee/customer experience

The quality of company service and customer excellent experience directly depend on employee satisfaction. If company workers are overloaded with plenty of daily manual tasks, they do not have enough time and energy to respond correctly to each customer request. Employees are one of the core values of businesses of all industries and specializations. Business automation tools are tasked with converting the manual way of things into automatic in order to provide company workers with time they can spend on more vital tasks or communication with clients to provide them with needed services. 

The value of voice assistants

The demand for voice assistants within offices is growing. Such solutions like Alexa, Siri, and other smart assistants can considerably save time spent on communications with employees and colleagues, especially if all people you need to contact work in different company branches. You can call someone you need while being occupied with other important tasks. Voice assistants may replace email notifications, Slack or mobile phone calls, lots of messages, and online discussions. You can record messages as well as you can listen to them while doing something else. 

To take into account

All above-mentioned tools can be add-on options to the existing internal business app used within your company. If you still use off-the-shelf business automation tools, then it is high time to think of developing custom software considering the specifics of your work and industry. The ready-made solutions are mostly not scalable and can hardly be integrated with third-party solutions or devices correctly. Based on the wide domain and technical background of custom software development companies like GBKSOFT, who are the investment in the future growth and scaling of your business following the latest tech trends that aim to make your daily operations efficient and employees productive. The choice of software type completely depends on the needs and requirements of your business – Enterprise Resource Planning (ERP) system, Customer Relationship Management (CRM) solution, Point of Sales (POS) platforms, and other kinds of business automation and management systems. 


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